Patreon - Billing Issues

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Coops
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Patreon - Billing Issues

Post by Coops » Sun Feb 03, 2019 10:12 am

Patreon is having issues with their billing system at the moment. Normally they Bill within the first 24+ hours of a month. Currently, its day 3 and they are still having major issues. Mostly it's a major slow down on their billing actions, not an actual issue with the billing process itself.

I can confirm that all VIP+Patreon rewards WERE awarded at Midnight on the 1st - but this PM is to warn you that you may not have been billed yet by Patreon themselves.

You can monitor their update son this OVER HERE

As always I very much appreciate the support shown through the Patreon site as this makes a major difference (personally) and also allows me more flexibility when it comes to ways to support the game.

Coops


A Walk in the Woods helps me relax and release the tension from a hard day at the code.
The fact that I'm dragging a body behind me should be irrelevant!

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Coops
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Re: Patreon - Billing Issues

Post by Coops » Mon Feb 04, 2019 10:17 am

They are still having issues. I can't speak for other Patreon Project owners but our one has so far only processed 44% of your payments (those who kindly support). So Hang in there I'm sure they will get to you eventually this month, lets hope before next month! :)

Coops
A Walk in the Woods helps me relax and release the tension from a hard day at the code.
The fact that I'm dragging a body behind me should be irrelevant!

User avatar
Coops
Site Admin
Posts: 3388
Joined: Mon Jul 14, 2014 6:10 pm
Location: Basingstoke - UK
Contact:

Re: Patreon - Billing Issues

Post by Coops » Tue Feb 12, 2019 10:51 am

The issue was eventually solved a few days ago and all remaining Patreon subscriptions were processed by Patreon. Thank you for your patience. They have promised to have a new system in place by the 1st of March so that this won't happen again.

As a general principle, you should be automatically billed on the 1st of the Month following your sign up.

Any issues or queries please contact me directly in chat or via in-game PM. Once again I thank you for showing your support in this fashion - means a lot at this time.

https://www.patreon.com/coreexiles

Coops
A Walk in the Woods helps me relax and release the tension from a hard day at the code.
The fact that I'm dragging a body behind me should be irrelevant!

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